Privacy Policy
1. What does this policy do?
This privacy policy ("Policy") explains how Action Accounts collects, uses, and protects your personal information. Please read this Policy carefully before using our Website and the services we provide.
2. When does this policy apply?
This Policy applies whenever you access or use our website at https://www.actionaccounts.co.za .
3. Legally binding contract
By using our Website, this Policy becomes legally binding between you and Action Accounts.
4. Other applicable terms
Our Website Terms of Use, available at https://www.actionaccounts.co.za/legal , also apply. Additional terms may apply if you purchase specific services ("Commercial Terms"). If there is a conflict, the Commercial Terms will take precedence.
5. Changes to this policy
We may update this Policy from time to time as required by law or our business operations. The current version available on our Website will always apply. It is your responsibility to review the Policy regularly. If you do not agree with any part, you should stop using our Website.
6. Our commitment
We are committed to protecting your privacy and handling your personal information responsibly, in compliance with the Protection of Personal Information Act, 4 of 2013 ("POPI").
7. What is personal information?
"Personal information" means information as defined in POPI. This may include your name, surname, ID number, email address, contact details, and location.
8. Collecting your personal information
We collect information you provide directly to us when using our Website, and we may also receive information about you from trusted third parties.
9. Use of Cookies
Our Website may use cookies and similar technologies to improve your browsing experience, track usage, and store preferences. You can disable cookies in your browser settings, but this may limit functionality. We are not responsible for cookies placed by third-party advertisers.
10. Links on our Website
Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices.
11. Use of your information
We use your information to provide our services, communicate with you, manage our business, and comply with legal obligations.
12. Information that we store and use
We may store your name, surname, email address, contact number, location, and other details necessary to provide our services. Where payments are required, payment gateways may securely collect and process your payment details on our behalf.
13. Purposes for processing information
We process information to:
- Provide services in terms of our agreement
- Operate and manage your account
- Communicate with you about services, products, or updates (you may opt out at any time)
- Conduct business analysis and audits
- Comply with regulatory and tax obligations
14. Right to object
You may object to us processing your information on reasonable grounds. If you object, we will stop processing unless legally permitted to continue.
15. Lodging a complaint
If you believe we are using your information unlawfully, you may lodge a complaint with the Information Regulator: Website: http://www.justice.gov.za/inforeg/index.html Tel: 012 406 4818 Email: inforeg@justice.gov.za
16. Children’s information
We do not knowingly collect information from anyone under 18 without parental or guardian consent.
17. Sharing of personal information
We will not share your information without your consent, unless required by law or to provide services through trusted third parties. These third parties are bound by contracts to protect your data and use it only as instructed.
18. How secure is your information?
We use appropriate technical and organisational measures (including encryption, firewalls, and access control) to protect your personal information.
19. Quality and access to your information
You have the right to access and update your personal information. To do so, please email us at nardus@actionaccounts.co.za.
20. Retention of information
We retain information as required by law or for legitimate business purposes. We may keep anonymised data for statistical purposes indefinitely.
21. Cross-border transfer of information
Your information may be transferred outside South Africa if our service providers are located elsewhere. We ensure such transfers comply with POPI requirements.
22. Security breach
If a data breach occurs, we will notify the Information Regulator and affected individuals as required. To report a concern, please email nardus@actionaccounts.co.za.